Job Openings

 

Audience Services Manager

Opera House Arts at the Stonington Opera House (OHA), is seeking an enthusiastic, organized and experienced Audience Services Manager to work closely with the General Manager and the front of house team to ensure a friendly, welcoming, professional, efficient and accessible service to all visitors. They will be responsible for the safe, smooth and efficient day to day running of the Opera House’s front of house operations.

 

The Audience Services Manager reports to the General Manager. The position is seasonal with Full-Time status starting in early June and shifting to Part-Time (75%)  status in early September. Compensation is $20–$25 per hour based on experience.

 

Principal Responsibilities

 

AUDIENCE EXPERIENCE

  • Develop and implement strategies, plans, policies, and procedures to ensure a customer focused and inclusive audience experience.

  • Ensure consistency and high standards for customer service across the Organization.

  • In coordination with Executive Director, ensure compliance with the Americans with Disabilities Act (ADA), and enact new programs to address all aspects of an inclusive patron experience.

  • Analyze customer service issues and recommend solutions and participate in the resolution process.

  • Oversee floor staff and student workers to ensure the smooth operation of events and activities.

  • Advise on signage and wayfinding within the venue and for events.

  • Proactively inform OHA team on risks to stellar customer service and recommend solutions.

  • Assist with Marketing and Communications as needed.

 

BOX OFFICE MANAGEMENT

  • In coordination with Executive Director and General Manager, Develop ticketing, pricing, and audience loyalty strategies.

  • In coordination with General Manager, Develop, monitor, and reconcile department budget; oversees reconciliation of financial records.

  • Manage box office operations, including ticketing platform.

  • Serve as ticketing platform resource. 

  • Take responsibility for all Front of House sales, including the printing of programs and stock and the supervision of sales systems and stock control.

  • In coordination with Executive Director and General Manager, Develop appropriate department-specific policies, procedures, and training.

 

DATA MANAGEMENT

  • Serve as ticketing platform expert.

  • Proactively maximize the value and quality of data introduced into ticketing systems.

  • Develop audience data management policies, procedures, and training.

  • Maintain custom reports, pull data, and provide market analyses.

  • Assist with quickbooks as needed.

 

FRONT OF HOUSE

  • Supervise event coordinators, front of house staff, concessions staff and other student staff as assigned.

  • Ensure all performances/events are appropriately staffed with Ushers and Volunteers.

  • Supervise, mentor, and train students in internships and professional work assignments, as needed

  • Ensure the team are suitably trained in all aspects of customer care and fire evacuation procedures.

  • Maintain concessions inventory, including ordering, and keeping inventory of all concession items. 

  • Front of House Sales Reporting

  • Collaborate with technical production staff.

  • Encourage and act upon customer comments and complaints to improve the theatre’s customer care, in conjunction with the General Manager.

  • Act as House Manager as required for evening performances and during key events, including day times as required.

  • Oversee Nightly reconciliation of concessions and box drawers.

  • Perform other duties as assigned

 

The ideal candidate will have:

  • Excellent communication skills. Strong interpersonal skills; ability to empathize.

  • A sense of humor and a calm confident presence during chaotic production periods

  • Experience with creating policies and procedures for customer service, visitor services, and/or front of house. 

  • Superior attention to detail. 

  • Demonstrated experience with customer service and/or visitor experience issues. 

  • Experience with databases, ticketing platform(s), CRM software. Technological problem solving/troubleshooting skills.

  • Demonstrated commitment to diversity, equity, inclusion, and accessibility.

  • Ability to work on evenings and weekends.

  • Additionally, the ideal candidate will work well in a fast-faced environment, be able to problem solve quickly on the fly and is very organized.

Applications will be accepted until the position is filled. Applicant screening process to begin immediately

To Apply: Submit cover letter and resume to jobs@operahousearts.org with the subject line: (your last name) – Audience Services Manager. No phone calls please.

Front of House Associates

Opera House Arts seeks dependable, outgoing individuals who enjoy the arts and safely interact with the public to join our Front of House Team. The positions are year-round, part-time. Compensation is $18-20 per hour based on experience. Each position is 10-12 hours per week in the winter, weekend evenings, and 20-35 hours in the summer, weekday & weekend evenings. Additional hours are available if willing to train on light board, microphone setup, and other technical duties. Now hiring students and adults for the winter and summer. 

 

Current responsibilities include: 

  • preparing nightly house manager reports

  • setting up and projecting movies

  • preparing concessions

  • supervising volunteers and/or student house managers.

  • Projectionist candidates must be able to lift 25 pounds.

To Apply: Submit cover letter and resume to jobs@operahousearts.org with the subject line: (your last name) – Front of House. No phone calls please.

Opera House Arts is an equal opportunity employer and celebrates diversity and inclusion. We do not discriminate against any employee or job applicant on the basis of race, color, religion, national origin, creed, gender identity, sexual orientation, pregnancy, disability, age, veteran status, political affiliation or philosophy. All qualified applicants are encouraged to apply.

Volunteer 

Would you like to volunteer and become part of the Opera House Arts family?

From gardening to ushering, popping popcarn or opening up your home to visiting artists— Opera House Arts offers many ways to get involved and help keep this historic cultural center humming along through every season.

Please email us at info@operahousearts.org to find out how you can support the performing arts on Deer Isle.

Casting

Opera House Arts offers performance opportunities for professional actors (both local and out-of-town) and for non-professional community members, and we are always looking for new talent for our stages. While auditions for specific productions throughout the season are by invitation only, we hold general auditions each year. Please note: Full vaccination against COVID-19 is a requirement of employment at Opera House Arts. We encourage actors of all genders, ethnicities, ages, religions, colors, national origins, sexual orientations, first languages, and actors with disabilities to audition.

 

For Professional Actors

Out of Town Members of Actors' Equity Association

While auditions for specific productions throughout the season are by invitation only, we hold general auditions each spring. Once Equity general audition dates are announced, you can make an appointment by calling the New York Equity audition hotline. Please take note that Opera House Arts does not schedule appointments; all appointments are scheduled through the Equity office.

 

Local Members of Actors' Equity Association, and Non-Equity Actors

Opera House Arts is committed to cultivating and celebrating the work of local professional actors. Submissions are accepted on a rolling basis. We will contact you directly to schedule auditions for a particular production. Please submit an electronic headshot and PDF of your resumé to casting@operahousearts.org.

For Community Members 

The Opera House welcomes local residents to represent our community onstage as chorus members in an annual professional production. Community chorus members may appear in group scenes, processionals, songs, and dances, and may have short lines. As an integral part of the production, they must attend all technical rehearsals, previews, and performances, but have a reduced rehearsal schedule.

 

Community chorus auditions are open to ages 10 through adult. (Younger children may audition and participate alongside a parent or adult caregiver.) No prior experience or training is necessary. People of all races, ethnicities, gender identities, first languages, and people with disabilities are welcome.

 

These roles are reserved for local individuals whose current career or education does not center on acting. Community chorus members may not play any role that would otherwise be cast with a professional actor and may not be members of Actors’ Equity Association.

 

To audition, please email community@operahousearts.org with your name and contact information.

Play Submissions

Opera House Arts is not accepting play submissions at this time.